We kindly ask for your patience and grace, as operations are delayed. You can expect significant delays in communication, fulfillment, and shipment of purchases, returns, and warranty claims. Get protection that inspires confidence with authentic lifeproof smartphone and tablet cases. This is because if you can change your phone if it cracks, some people will buy the lifeproof case after spoiling their phone and use that to claim for a repair. Click below to contact customer service and to see list of frequently asked questions. Some lifeproof products in the lifeproof store may not be in stock and may have to be provided from our factory. Very thankful i bought a lifeproof case only to have the glass crack on the back of my xr. Glass back iphones had the potential to be a terrible thing for me. They have also started refusing to replace my cases that are. Anyone else have this happen to their phone and know what lifeproof s policy is regarding fixing it. For the safety of our employees and our community, otter products is operating at a reduced capacity. A few days after i put it on my phone it fell off s chair onto a tile floor. After installing my screen mysteriously cracked all by itself within 24 hours. Today marked the first time ever taking my phone out to wipe down the lifeproof screen and i find that my phone back is cracked in multiple places.
You can find your order number when you login to your. Install instructions along with the fre case, you get stepbystep instructions for an effortless installation. I like everything about it except the fingerprint opening. Get your answers to common warranty and insurance issues here. Click below to contact customer service and to see list of frequently asked. A couple of weeks later, i dropped my phone off the coffee table with the case on and my iphone 4 screen cracked. I would recommend getting a replacement phone through apple, otherwise you will void your warranty and i couldnt tell you how many times people come in with more problems after having a. Lifeproof fre case for iphone 6 plus6s plus verizon. I have the big defender otter box case on my iphone 5 and today i was holding it at waist height and dropped it onto gym floor. Click here to view instructions on how to capture a screenshot with your device. I used one generic case 10 years ago and my phone cracked, ever since then ive only ever used lifeproof or otterbox cases. Otherwise, the lifeproof product will ship promptly after we. The otterbox warranty covers defects in material or workmanship so if your phone case breaks, falls apart or fails to protect your phone from minor damage within 12 months, its definitely worth filing a claim.
I dropped mine taking it out of my back pocket, which is no where near 6, and my screen shattered into a million pieces. People are telling me since i had my phone in my case they you guys replace it. Help lifeproof registration total water protection. I just filed a warranty claim and am waiting for a response. The phone case was supposed to protect my phone from up to 6 drops. Lifeproof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and dropproof cases and accessories. This lifeproof next case shields your phones ports, microphone and speakers without blocking access or impacting audio quality. After the first year, contact the manufacturer for warranty support. How to get a free lifeproof case if yours has damage youtube. Im pretty sure that the case itself will be replace if it fails but the iphone isnt covered by the warranty. It landed on the front screen and when i picked it up it was shattered, through the screen protector on the case, and the tough screenlcd doesnt work anymore wither. I had an older version of lifeproof case and while the rubber bumpers peeled off after awhile the case saved my phone from many bangs, bumps and drops, and finally a severe impact that gouged and spider cracked the screen cover but left the phone pristine.
Otter products, llc dba lifeproof and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained. They have broken down within warranty period possibly my fault if you call the company directly they send you a new one with literally no questions other than which case do you have. There are visible differences between my current lifeproof pixel xl and the iphone 5 and a significant difference in. This privacy policy this policy applies to, operated by otter products, llc otter. Has anyone ever had a device replaced by lifeproof after the. I bought a new phone the other week after having an i phone 7 for a while with the lifeproof troy lee colab case which looked good worked really well with a smooth surface and no rear window. Early today i cracked my phone and i had my phone inside the case and its cracked very badly. Lifeproof nuud case cracked screen on i phone 6 plus nov 24. My iphone 5c cracked in my lifeproof will they replace my phone. Contact total water protection program support lifeproof. Ive never dropped my phone from any higher than the height it was dropped at yesterday, so this kinda took me by surprise. This limited warranty will apply only to products purchased from an. Since getting an i phone x and being left with only the standard fre case not as pleased with the rough surf.
Lifeproof case warranty i phone 6s and 6s plus youtube. I bought it because it was lifetime warranty but obviously not. If otterbox accepts your claim, theyll send you a replacement. Amazon was more than willing to take back the case and reimburse me, which was great. Otter no longer covers phone even if the case does not protect it like its suppose to, and will then charge you for a replacement. Lifeproof and its affiliated companies worldwide lifeproof warrants our lifeproof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the warranty period. Called lifeproof about it and was told they cant warranty it because they dont have any. It can take up to 14 days to approve new customers who wish to place a tax exempt. Ive seen a lot of cracked phones come out if lifeproof cases. Lifeproof nuud case cracked screen on i phone 6 plus nov. Why are you not providing customer service phone support.
Otter products, llc dba lifeproof and its affiliated companies worldwide collectively, otter warrants its products collectively, the products against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in this. Mar 30, 2014 the day i got my iphone i put it in my lifeproof case. Not so much pissed about the phone as much as i am about the customer service i received at lifeproof. I recently got and i phone 6 plus and went and got the lifeproof nuud case. Use your device to capture a screenshot of your lifeproof order number.
Has anyone ever had a device replaced by lifeproof after the case had failed. I had no problems until i dropped it 2 days ago from about 3 feet and the plastic on the case cracked slightly on the side. I dropped mine taking it out of my back pocket, which is no where near 6. If your purchase is made after apr 2, 2018, you can find your order number when you login to your lifeproof. The best lifeproof phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a lifeproof rep, reminders when the call center opens, tips and shortcuts from other lifeproof customers who called this number. I just dealt with that because i thought my phone was protected. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of covid19. I would recommend getting a replacement phone through apple, otherwise you will void your warranty and i couldnt tell you how many times people come in with more problems after having a 3rd party replace screens. Lifeproof fre series waterproof case for iphone xs. Lifeproof next case for apple iphone 11 limousine 7763853. This policy describes how otter collects, uses and shares the personal information you provide on. And of the top5 ways people have broken their phone, 2 of those answers dealt with throwing and dropping their phone. So you can live in the moment, capture the proof and share amazing stories. Feb 08, 2012 its looked cracked for the past 2 weeks but now it finally cracked off to the point where the door doesnt stay shut and effectively loosing the waterproof seal.
My sister has the same case, so i was excited to get the lifeproof case for my iphone 4 for christmas. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page. I have been using a lifeproof case for 3 years now and my phone still looks brand new if i take it out. If you are not satisfied with one of our products and would like a replacement, please use our warranty. I have had several lifeproof cases and they have protected my phones pretty well but they did fall apart fairly quick. Will lifeproof honor warranty if you buy from amazon. How long will it take to get a warranty replacementresponse.
You can find your order number when you login to your otterbox. Seacosmo has some awesome cases and much more duable then the junk otterbox has to offer. The lifeproof cases are waterproof, dirtdust proof, and shock proof, for if you drop your phone. Lifeproof does not warrant, and is not responsible for, any smart phone or other device.
If only your lifeproof case is damaged, see our warranty page. If you are prone to cracked or broken screens the lifeproof fre is the. Your lifeproof case and lifeproof accessories are covered by a full 30day satisfaction guarantee policy. Has anyone ever had a device replaced by lifeproof after. I bought this case 2 weeks ago because i wanted something slimmer than the otterbox.
Lifeproof does not warrant, and is not responsible for, any smart phone or other. You can find your order number when you login to your lifeproof. With the exception of my last iphone because i was gifted a mophie juice pack, ive had lifeproof cases for my phones for about 8yrs. Does otterbox still replace your phone if it gets messed. Lifeproof fre for iphone 6, cracked case pissed consumer. Otter products, llc and its affiliated companies worldwide lifeproof warrants our lifeproof products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer the warranty period. My iphone 5c cracked in my lifeproof will they replace my.
If we become aware that shipment of the lifeproof product you ordered is being delayed for any reason, we will attempt to contact you. Exchange an accessory under warranty wireless support. The slim but sturdy design keeps dirt, dust and snow away from sensitive components and guards against drops of up to 6. My iphone6 didnt survive a 20 minutes bath in 4 feet of water but the warranty on the. Once you are logged in, you can find your order number in the order history section within the my account area. Why you should not purchase any more lifeproof products odyssey. Take your phone on outdoor adventures with this lifeproof next case for apple iphone 11. File a claim, track status, and activate a replacement device. If my iphone screen cracked with a lifeproof case on, will. I bought the phone in january and used the lifeproof case from the moment i opened my phone from the package.
My phone fell and cracked the case and it is no longer water proof. Thats we offer a 1 year warranty against defects in material or workmanship. However it protected my phone it finally broke when the charge port cover cracked, it was always hard to open. If your registered phone or tablet is damaged, click service request below. In a lifeproof case, i havent put so much as scratch on my phones. Oct 28, 20 my iphone 4s was in a lifeproof case, when the screen got cracked. Lifeproof iphone case people cant hear what im saying.
Comes complete with lifeproof fre for iiphone 6 plus6s plus, microfiber cloth and headphone adaptor. We appreciate your patience during this time as there will be delays in our response. Lifeproof fre case for apple iphone xs max asphalt 77606. Sep 10, 2015 i didnt drop the phone, didnt mistreat it in any way. Normally extremely happy with life prof especially this exact model. Please contact our customer service if you have trouble logging into your. The case cracked in the top left hand corner on the front from the edge of the screen to the vibrate button. Because in terms and conditions they state that they are not liable for any damage to your iphone while using the case.
I love this case, ive had 3 over the last 5 years but this specific product didnt last barely a month. I am super clumsy and drop my phone at least daily. So upset since every time i turn my phone in for a new one they always look brand new thanks to otter box. Julias friend bought her a lifeproof fre case for her new phone. Your sole and exclusive remedy for any breach by lifeproof of this limited warranty, and lifeproof s sole and entire liability for such breach, is, at lifeproof s option, to repair or replace the defective lifeproof product or, if the warranty claim is submitted during the first thirty 30 calendar days of the warranty period, refund the. Please have your tax exempt form or federal tax exempt id number ready. Lifeproof transcends mere protection for phone cases and tech accessorie, so you can be free from restraint, free from hesitation and free from fear. I didnt drop the phone, didnt mistreat it in any way. Unfortunately this time i dropped my phone from a low distance and the plastic on lifeproof over the camera cracked. Please contact our customer service if you have trouble logging into your lifeproof. Please call us if you have trouble logging into your otterbox.
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